An Oil Change Disaster

Dad took my car into the dealer for an oil change on Saturday morning. It is nine years old and has 140,000 miles on it, so when they said that we should probably change the fluids too, he agreed. The young man doing it didn't close a shut off valve all the way and it blew fluid into the engine. Dad spent about 5 hours there while they tried to fix it, but in the end they said they needed to keep it until Monday when their engine specialist was there to look at it, so they brought him home. They were very sorry about it, but they would make it right. Monday afternoon they called to say it was ready and he went and picked it up. He knew before he got it home that something wasn't right, so he started back to the dealership. Before he got there it started to hiss so he pulled over and called them. They sent a tow truck and this time they gave him a loaner car to drive home. They discovered that the fluid had gotten into the catalytic converters and blown them out! It will cost them $3,000 to repair it! They had to order the parts and when they came, they were the wrong ones. The short story is that we took the car in for an oil change and it's been there a week now. They assure us that it will be fixed correctly and will be fine. Dad isn't so sure that we'll be able to trust it after all this, so he looked at buying a used Mariner, but just didn't feel that that was the right thing to do, so we'll just drive this one until it dyes, I guess. Dad asked about the young man who messed up and if they might fire him, they said no, but he would have to pay for it (whatever that means). It's kind of like going in to have your right arm operated on and they operate on the left by mistake.